Time and attendance FAQs
What UK businesses ask us most. If yours is not here, call the Leeds team on 0113 350 9043.
Which industries does Computime work best for?▼
Manufacturing and food production, warehousing and logistics, healthcare and NHS services, retail, hospitality, education and construction. What those have in common is shift work, people who are not sat at a desk, and hours that have to be right before they reach payroll. We have sector pages for
manufacturing,
logistics,
healthcare,
retail and
construction if you want the detail.
Can it record lateness, absence, illness, accidents and training time separately?▼
Yes. Absence and attendance types are set up to match your own categories, so sickness, unauthorised absence, jury service, training, medical appointments and accident-related time are each recorded as what they are rather than lumped together. That matters for reporting, and it matters for fairness, because some absence should not count towards absence triggers at all.
Does it work across multiple sites?▼
Yes. One system covers every site, with terminals at each and a single view across all of them. Permissions are set per person, so a site manager sees their own people and head office sees everything. Pricing is per employee, not per site or per device, so a second location does not cost extra.
What does time and attendance software cost?▼
Syncro Connect is £2 per employee per month, or £3 with the GPS mobile app, excl. VAT. Annual billing is standard with monthly available, there are no setup fees, and monthly is a rolling contract with 30 days’ notice. Clocking terminals are a one-off from £395 excl. VAT if you want them. Across the UK market you will see roughly £1 to £8 per employee per month, and the spread usually comes down to what is bundled. Our
pricing page has a calculator.
Does it work with Sage, Xero and QuickBooks?▼
Realtime integrates directly with Sage Payroll. Both products export approved hours for Sage, Pegasus, QuickBooks, Xero, BrightPay, IRIS and ADP, so nothing is re-keyed. We do not file anything with HMRC ourselves; your payroll software does that from the hours we give it.
Can managers run their own reports?▼
Yes, and most customers build the reports they want themselves rather than asking us. We will build one if you ask, but the point is that a manager wanting hours by department for last month should not have to raise a ticket and wait.
Do we need clocking hardware?▼
No. Staff can clock in from a web browser or their own phone with the
mobile app, with no fixed hardware at all. Terminals make sense where staff do not have work phones, or where you want a fixed point everyone passes. We supply
facial recognition, fingerprint and card options from £395 excl. VAT, and plenty of sites mix the two.
What records does it give us for the Working Time Regulations?▼
Hours worked over whatever period you choose, rest breaks between shifts, and who has opted out of the 48 hour week, all reportable per person or per team. The software provides the records; acting on them, by adjusting rotas or stopping excess overtime, is still down to you. No system makes you compliant on its own.
How quickly can we be up and running?▼
You can sign up for a free trial and see your first clocking in minutes, with nothing to install. For a full setup we import your employees from a CSV file, build your shifts and schedules for you, and work through your pay rules over about two weeks. If you are moving from another supplier, our guide to
switching time and attendance provider covers notice periods and data.
What size of business is Computime for?▼
There is no minimum headcount and no joining fee, so a ten person business pays for ten people, and we scale to around 5,000 employees across a single site or many. Syncro Connect suits most businesses, and Realtime adds HR records, document management and
job costing where the operation is more complex.
Is clocking data safe, and does it meet UK GDPR?▼
Syncro Connect data is stored in the UK, with access logged and restricted to named users. That gives you the records and controls to support compliance, but compliance is something you achieve as the employer rather than something software provides. Biometric data is special category data under UK GDPR, so it needs a lawful basis, usually a data protection impact assessment, and a non-biometric alternative for anyone who objects.
What support do you provide?▼
Support comes from our own team in Leeds, the same people who build the systems, and it is included rather than charged as a tier. When you call about a fault you speak to someone who knows the product and, if we fitted your hardware, often the person who fitted it.
